ACN Energy to Announce New Strategy in
California Electricity Customers
Changing Back to Local Utilities
ACN Energy soon will announce a
new, enhanced, business strategy for utilities marketing in April 2001 at
ACN’s International Convention in Atlantic City, New Jersey.
Key initiatives of this new
strategy ACN Energy will pursue include:
- The launch of strategic alliances with solid
industry leaders that will allow ACN Energy to expand its services
- Expansion into growing market
- 55,000 new natural gas customers being added
to our ever-increasing base
- Continuous connection of
natural gas and/or electricity pending customers in California, Georgia,
New York, and Pennsylvania
- A refocused effort on natural gas marketing
The complete new strategy will be
announced in detail during the Atlantic City International Convention,
being held April 20-22, 2001. Registration information can be found on http://www.acninc.com/, under "Upcoming
Events", or under Facts-On-Demand document #185.
ACN Energy’s new strategy comes
at a perfect time, as we will be shifting our focus in the California
market from both electricity and natural gas to simply gas services. In
response to recent changes by the California state legislature, effective
immediately, ACN Energy will turn electricity customers in California back
to their local utility providers. This change affects electricity
customers only and does not apply to ACN Energy gas customers in
the Pacific Gas & Electric (PG&E) and Southern California Gas
(SCG) areas of California.
ACN Energy has made this
customer-focused decision due to the fact that the California legislature
has made it impossible for retail energy providers to compete with the
local utilities in providing customers value. The local utilities in
California are now able to take advantage of extremely low-cost energy
purchases through the Department of Water Resources that are unavailable
to retail providers, including ACN Energy. ACN Energy has no other choice
but to cease electricity services in California in order to protect the
best interests of our customers.
ACN Energy will continue to
monitor the electricity situation in California, as well as lobby the
state legislature for a fair and competitive marketplace. When such a
marketplace exists, ACN Energy will once again be able to meet our overall
goal of providing true customer value and will relaunch our electricity
services in California. Until such time, we will keep our independent
representatives and customers informed of any new developments as they
We appreciate your patience and
your support of this difficult decision. In addition, we extend our
sincere thanks to our electricity customers in California for their
patronage over the last several months, throughout this energy crisis.
Although ACN Energy regrets
turning back approximately 17,000 electricity customers due to
uncontrollable circumstances, we are extremely excited about the 55,000
new natural gas customers we will be connecting to our utility service in
the very near future. This growth is just another indication of the
tremendous market potential that lies ahead for ACN Energy and its
independent representatives. As deregulation continues to spread
throughout the utilities industry, ACN Energy will lead the way as the
preferred, alternative provider.
Don’t miss out on the exciting
details of ACN Energy’s new business strategy – make sure you attend the
ACN International Convention in Atlantic City in April! In the meantime,
continue to market ACN Energy’s services with as much enthusiasm and
dedication as always.
ACN Energy Announcement FAQ's
PUC Tentatively Approves Settlement with ACN Energy
June 13, 2002
HARRISBURG– A Virginia-based electric generation supplier has agreed to pay $45,000 to settle charges by the Public Utility Commission (PUC) that it illegally slammed 19 customers and over-billed 81, according to a settlement tentatively approved today by the Commission.
ACN Energy will pay $15,000 for allegedly switching customers without their authorization and $30,000 for allegedly over-charging customers. Penalties are paid into the Commonwealth’s General Fund.
Between June 2000 and November 2001, approximately 135 informal complaints were filed against ACN Energy with the PUC’s Bureau of Consumer Services, which led the PUC’s Law Bureau to investigate ACN Energy. The Law Bureau concluded that ACN Energy may have violated several provisions of the Public Utility Code.
Under the terms of the settlement, ACN Energy also will:
- Improve its practices and procedures to assure compliance with the Public Utility Code;
- Verify that customers entitled to receive credits for overcharges have received the correct refund; and
- Commit to educating telemarketers on the PUC’s requirement that direct oral confirmation or written authorization be received before changing a consumer’s electric generation supplier.
The PUC voted 4-1 to approve the settlement, with Commissioner Aaron Wilson Jr. dissenting. Commission Wilson also issued a statement.
After today’s order is officially entered, parties to the case have 15 days to submit comments or file exceptions. If no comments are filed opposing the settlement, the tentative order will become a final order.
For recent news releases, or more information about the PUC, visit our Internet homepage: http://puc.paonline.com.
ACN leaves California Energy Market after Civil Complaint filed.
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